1.5x (50% Bonus) Donation Event Live until July 02 @ 5:00 AM Server Time! 🚀
Your contributions to BruteCO are investments in the game’s continuous improvement. We hope you understand that maintaining an exceptional gaming experience entails expenses for server hosting, promotional efforts, and ongoing development. By generously supporting us, you not only help fund these critical aspects but also enjoy a range of quality of life benefits that enhance your gameplay. From exclusive in-game perks to special events, our donors also receive tradeable VIP Tokens that make their BruteCO journey even more rewarding. Join us in building a thriving and dynamic gaming community, and witness the transformative impact of your contributions on the future of BruteCO. We deeply appreciate your role in our journey.
| VIPStorekeeper’s Rewards | Price (USD) |
|---|---|
| 1 VIP Token | $10 |
| 1 Epic Key | $2.50 |
| 1 Epic Strongbox | $0.25 |
| 15 Event Minutes | $2.50 |
Refund Policy:
Last updated: 09/09/2023
Thank you for choosing to support BruteCO. Your donations help us continue to improve and develop the game. Please read this refund policy carefully before making a donation.
No Refunds Under Any Circumstances
We want to make it clear that all donations made to BruteCO are non-refundable. Once you have donated and received virtual items or benefits within the game, we do not offer refunds under any circumstances. This includes, but is not limited to, situations such as:
- Dissatisfaction with virtual items or benefits received.
- Technical issues or problems within the game.
- In-game changes, updates, or modifications.
Before making a donation, we recommend that you review the available information about the virtual items or benefits you will receive. If you have any questions or concerns about your donation, please contact our support team at admin@bruteco.com, or Twelve via Discord for clarification before proceeding.
Chargebacks and Disputes
In the event of a chargeback or dispute initiated by you through your payment provider or financial institution, we reserve the right to take appropriate action to protect our game and its virtual economy. This may include the suspension or permanent banning of your in-game account(s).
Policy Changes
BruteCO reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically to ensure your understanding of the current terms.
By making a donation to BruteCO, you acknowledge that you have read and agreed to this refund policy.
If you have any questions or concerns about this policy, please contact us at admin@bruteco.com.
Non-Receipt of Benefits/Items:
Last updated: 09/09/2023
We understand that in rare cases, you may not receive the expected virtual benefits or items immediately after making a donation. If you encounter such a situation, we want to assure you that we are here to assist and resolve any issues promptly.
Contacting Support
If you have not received your virtual benefits or items within a reasonable timeframe after making a donation, please follow these steps:
- Wait a Reasonable Amount of Time: Sometimes, there may be delays in processing donations due to technical issues or other factors. Please wait for a reasonable period to allow for processing.
- Contact Our Support Team: If you have waited for an adequate amount of time and still haven’t received your benefits or items, please contact our support team at admin@bruteco.com or Twelve on Discord. Include the following information in your message:
- Your username or character name.
- The date and time of your donation.
- The payment transaction ID or reference number.
- Details about the benefits or items you were supposed to receive.
Our Commitment
Rest assured that we take non-receipt of benefits seriously, and we will investigate the issue promptly. Our support team will work diligently to ensure that you receive the benefits or items you are entitled to.
Resolution
Once we have verified the issue, we will take the necessary steps to deliver the missing benefits or items to your in-game account.
Communication
Our support team will keep you informed throughout the process and provide updates on the status of your request.
Your Assistance
To expedite the resolution process, please provide accurate and detailed information when contacting our support team. This will help us investigate and address the issue more efficiently.
Policy Updates
We may update this section of our policy from time to time to ensure clarity and effectiveness in handling non-receipt issues. It is your responsibility to review this policy periodically to stay informed of any changes.
We are committed to providing you with the best possible experience in BruteCO, and we appreciate your understanding and cooperation in resolving any issues related to non-receipt of benefits or items.
If you have any questions or concerns, please do not hesitate to reach out to our support team at admin@bruteco.com.